Refund policy

We offer a 7-day exchange policy, meaning you have 7 days after receiving your item to request an exchange.

Eligibility for Exchange:
To be eligible, your item must be:

• In the same condition as received — unworn, unused, with tags, and in its original packaging.

• Accompanied by the receipt or proof of purchase.

Since we offer handmade products and each item is made to order, we are not able to accept returns. Exchanges are allowed under the conditions outlined below.

Damages and Issues

Inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We’ll promptly evaluate the issue and resolve it.

Exceptions / Non-Exchangeable Items

Custom orders cannot be exchanged.

Exchange Process

To initiate an exchange, please contact us at peqotahandmades@gmail.com or through our Contact Us page.

For the quickest service, return the item you have. Once your return is accepted, you can make a new purchase for the desired item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without needing to provide a justification.

• The item must be in its original condition — unworn, unused, with tags, and in its original packaging.

• Proof of purchase is required.